Returns and Exchanges

Send back? Still not satisfied with your product? Product piece or received damaged?

Not happy with your purchase?
Still not happy with your purchase? Then you can return it within fourteen days. Happy to be in original condition and packaging (if reasonably possible). So the product hesitate to look like you would do in the store. The cost of returning his much for your account.

Of return are excluded:

Products as specified by your created or adapted unambiguously to the personal requirements of your.
Products ordered on behalf of your special ..
All goods which the (plastic) packaging / seals are broken.
Procedure:
Please contact us by phone (0031 (0) 6 5388 5390), email: orders@axhippo.nl and indicate that you wish to return your order. We are aware and we may be able to do another appropriate offer. Whether you send the products immediately return together with the return form.

Return form:
You can download the return form here and print. Fill this out and do it on your return and send it back to AXsolutions, Oranjestraat 1 H, 4571 HN Axel Netherlands

Credit / COD
Upon receipt of your return, we will assess the product and proceed with approval to refund the amount paid by you within 14 days. Problems or questions, we will contact you.

 

Product piece / damaged?
Is the product part or arrived damaged? Too bad for you. But take three working days to contact us by phone (0031 (0) 512 54 20 40) and we discuss how we're going to solve it for you. You can report it by email rma@axhippo.nl. State your order number, the product or products where it is and what exactly is wrong with the product. We will then contact you performed ASAP how do we solve it for you.

 

Swap product?

Still not happy with your purchase, but you want to exchange it? Then you can return it within fourteen days. Happy to be in original condition and packaging (if reasonably possible). So check out the product safely as you would do in our store. The cost of returning his much for your account. The cost of re-sending of an order, we can charge you.

Of exchange are excluded:

Products as specified by your created or adapted unambiguously to the personal requirements of your.
Products ordered on behalf of your special.
All goods which the (plastic) packaging / seals are broken.
For exchange contact us by phone (0031 (0) 6 5388 5390 and we will discuss how we will solve it for you You may also e-mail:. Report omruilen@axhippo.nl mention your order number, product or. products at stake. we will then contact you with how we are going to solve it for you.